CASE REQUEST & ONLINE DISPUTE RESOLUTION (ODR) PORTAL
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Home / ODRPortal
AfCCoDR receives and manages cases through its Online Dispute Resolution (ODR) Portal. This platform is designed to provide individuals and organizations with a simple, efficient, and confidential way to submit and resolve disputes.
Kindly read the information below carefully before filing your case, and ensure that all required details are provided accurately and completely.
Upon submission, your request will be reviewed by an AfCCoDR officer (Case Registrar), and appropriate feedback, including the next steps, will be communicated to you in due course.
All information provided will be treated with strict confidentiality and used solely for the purpose of facilitating dispute resolution.
– Bringing Peace to Every Home in Africa – Click the Link below to FILE YOUR CASE OR DISPUTE HERE:
Negotiation is the most informal dispute resolution process, where parties communicate directly with each other to reach a mutually acceptable agreement. AfCCoDR supports this process by guiding discussions, improving communication, and helping parties find common ground. The outcome is entirely voluntary and based on mutual consent.
Mediation involves a neutral third party (mediator) who facilitates dialogue between disputing parties. The mediator assists in clarifying issues, identifying underlying interests, and guiding the parties toward a mutually beneficial resolution. The mediator does not impose a decision; the parties retain full control over the outcome. Mediation promotes cooperation and helps preserve relationships.
Arbitration is a more formal process in which a neutral third party (arbitrator) hears evidence and arguments from both sides. After the hearing, the arbitrator renders a binding and enforceable decision (known as an award). Arbitration is similar to court litigation but is typically faster, more flexible, and confidential.
AfCCoDR also offers customized dispute resolution mechanisms, including hybrid processes (such as Med-Arb), conflict management systems, and stakeholder engagement processes tailored to the needs of the parties.
A Statement of Claim is a formal written document submitted by the claimant (the party initiating the case). It should clearly set out:
The Remedy Sought refers to the specific outcome or relief the claimant is requesting. This may include:
All requests must be accompanied by a non-refundable filing fee, as follows:
Payments can be made through any of the following channels:
Online Payment
You may make your payment online via the following link:
Click to Pay Online
Mobile Money
Bank Transfer
CLICK THE LINK TO FILE YOUR CASE OR DISPUTE HERE:
File My Case/Dispute
NALPLE and ACPSEA, through AfCCoDR are committed to upholding the highest standards of professionalism, ethics, and expertise within conflict, peace, security, mediation, arbitration, and paralegal fields. These standards serve as a guiding framework for members, including individuals and organizations, ensuring the delivery of exceptional dispute resolution services across Africa.
